FAQ
What is your production time for customized pieces?
Our production time for all customized pieces are stated in our product pages. Different products may have different production times.
How long are shipping delivery times? (not including production time)
For local normal mail within SG, all items will arrive in 3-5 working days.
If you would like tracking services within SG, do opt for smartpac. (additional $2.50)
For international airmail, do refer to the table below:
| Country Of Destination |
Estimated Delivery Time (Working Days) |
| Australia (Sydney, Melbourne, Perth) | 7 - 14 |
| Brunei Darussalam (Bandar Seri Begawan) | 7 - 14 |
| Canada (Vancouver) | 10 - 20 |
| China, People's Republic of (Beijing, Guangzhou, Shanghai) | 6 - 12 |
| France (Paris) | 8 - 16 |
| Germany (Frankfurt) | 7 - 14 |
| Hong Kong (Hong Kong) | 5 - 10 |
| India (Chennai, Mumbai, Kokata) | 10 - 16 |
| Indonesia (Jakarta, Batam) | 9 - 18 |
| Italy (Rome) | 8 - 16 |
| Japan (Tokyo, Osaka) | 4 - 9 |
|
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu) |
5 - 10 |
|
Netherlands (Amsterdam) |
7 - 14 |
| New Zealand (Auckland) | 7 - 14 |
| Philippines (Manila) | 9 - 18 |
| South Africa (Johannesburg) | 16 - 24 |
| Sweden (Stockholm) | 8 - 16 |
| Switzerland (Zurich) | 8 - 14 |
| Taiwan (Taipei) | 4 - 9 |
| Thailand (Bangkok) | 5 - 9 |
| United Arab Emirates (Dubai) | 5 - 11 |
| United Kingdom (London) | 5 - 10 |
| United States of America (San Francisco, New York, Honolulu) | 8 - 16 |
| Vietnam (Ho Chi Minh) | 8 - 16 |
| Other Destinations in Asia and Territories in the Pacific | 9 - 18 |
| Other Destinations in the Middle East, Africa, Europe and America | 16 - 24 |
What materials are your jewelry made of?
Our pieces are made of gold-filled, 925 sterling silver or stainless steel materials. All materials are great for everyday wear. However as with all jewelry, the way we care for our jewelry will also affect its wear and longevity. Do avoid harsh chemicals and polish them whenever possible.
What is Gold-filled?
Gold filled jewelry is a great alternative to pure gold. It is created by pressure bonding a thick layer of solid gold to a base metal. It has 100x more gold than gold plated jewelry. As the gold is mechanically bonded to the base, it won't chip, discolour or tarnish. The finished piece is one that will last a lifetime! Gold filled jewelry is also great for people who are allergic to metals, as the material will not cause an allergic reaction. It is perfect for everyday wear, as it can handle the wear and tear of daily life.
Are your jewelry hypoallergenic?
Our pieces are nickel, cadmium and lead free, which makes it suitable for sensitive skin too!
Do you ship internationally?
Yes, we do. Do refer to our shipping options upon checkout.
How do I contact you for special customized orders?
Do drop us a message on our IG handle - lovehesed.sg for special customized requests. Alternatively, you may chat with us using our site's chat function and we will get back to you within 1-2 working days.